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Education

BA Social Work/ Biology - Assumption College Worcester, MA 1979
BS Physician Assistant - SUNY-Stony Brook Stony Brook, NY 1981
MBA - University of Maine Orono, ME 2000
Ph.D. Business Administration - Arizona State University Tempe, AZ USA 2005

Areas of Expertise

Marketing

Health Care Marketing

Services Marketing

Selected Works

Articles

Howley, Michael J.. "The Use of Apology in Health Care" Journal of Medical Marketing . (forthcoming)

Howley, Michael J., Morgan, Felicia N, McCabe, Deborah , McCabe, Jim and Steward, Michelle . "The Influence of Different Types of Cues-to-Action on Vaccination Behavior in an Epidemic: An Exploratory Study" JOURNAL OF MARKETING THEORY & PRACTICE . (forthcoming)

Presentations

Howley, Michael J., Steward, Michelle , Morgan, Felicia and McCabe, Deborah . A Marketing Perspective on Vaccination Public Policy in an Epidemic ACR Latin America : Brazil, Jul 2008

Howley, Michael J., Brown, Stephen W. and Ward, James . Getting Over It: A Forgiveness Perspective AMA Frontiers in Services : San Francisco, CA Oct 2007

Howley, Michael J.. Designing Services for the Aging Consumer Frontiers in Services : Brisbane, Australia, Jul 2006

Howley, Michael J.. Invited Commentary on "The Cell Biology Revolution Reveals the New Way to Practice Medicine Frontiers in Services : Brisbane Australia, Jul 2006

Brown, Stephen W., Howley, Michael J., Jarvis, Cheryl and Ward, James . The Financial Implications of Service Failure and Recovery Annual Compete Through Service Symposium : Phoenix, Arizona Nov 2005

Awards

2009 Excellence in Teaching Award (Drexel University)

Professional Experience

Physician Assistant, Family Practice Jan 1984-Oct 1995

Clinical Physician Assistant, Surgical Sub-Specialties Oct 1992-Aug 2001

Practice Manager, Vascular Surgery P.A. Bangor, ME Aug 1995-Feb 1998

Owner , Surgical Services Bangor , ME Feb 1998-Jul 2001