Bridging Practice and Theory Summit

2013 Summit

The 2013 Business Professors Teaching Summit took place on Friday, May 17, 2013

Sponsored by the LeBow College of Business Center for Teaching Excellence, this business school faculty conference convenes faculty from top regional institutions to share innovative and effective strategies to enhance student learning across all business disciplines.

Keynote Speaker

Suzanne Walsh is a senior program officer at the Bill & Melinda Gates Foundation where she leads the Foundation’s institutional redesign strategies. Before joining Gates, Suzanne worked at two other foundations: The Lumina Foundation for Education in Indianapolis where she managed the Making Opportunity Affordable initiative, which was aimed at increasing college productivity by bringing about fundamental change in the way higher education does business; and, The Heinz Endowments in Pittsburgh where her diverse portfolio included community colleges, universities, workforce development, tech commercialization and transfer, city/county consolidation, immigration and regional economic development. She got her start in community college work as the Coordinator of Special Projects at Cuyahoga Community College. Suzanne has her juris doctorate and masters in social work from Case Western Reserve University, a bachelor’s of science from Cornell University, and an associate’s degree in applied science from Hudson Valley Community College. She is a member of the Grantmakers for Effective Organizations board and on the advisory boards for Roadtrip Nation, as well as education start-ups Uncollege and Sokanu. She is also a proud judge for Dance Your PhD.

Lunch Speaker

Frank Eliason , Citibank’s Director of Global Social Media, has been described as the “most famous customer service manager in the U.S., possibly the world.” By expanding the reach of customer service via social media, and taking the simple approach of asking “Can we help?” he repositioned the relationship between Comcast and its customers. His efforts at Comcast inspired a global wave of innovation in the way businesses communicate and engage with their customers—using new communication channels to improve customer experience.
In April 2012, Wiley published his first book, @YourService.  The book is a look at the intersection of Customer Service, PR and marketing.

Prior to joining Citibank, Frank was best known to many as the voice behind @ComcastCares, one of the earliest examples of how a business can use social networks to proactively listen and respond to customer concerns in real-time. His work with Comcast’s customers is one of the top case studies proving that social media can play a positive role for corporations.  This work has been recognized by many news organizations such as ABC News, CNN, The New York Times, Business Week, and many others.  He is also one of the most sought-after thought leaders on social media and customer experience, and regularly participates in panels and speaking engagements.

At Citibank, Frank and his team are helping to change the way a global financial institution manages its relationships with a diverse community of consumer, small business and corporate customers—to serve and exceed their expectations and helping build a lifetime of trust between Citibank and its customers.

Prior to joining Comcast in 2007, Frank worked in customer Service management for Advanta Bank and Vanguard Investments.

Frank is a board member for both the Council of Better Business Bureaus and SOCAP (Society of Consumer Affairs Professionals).  He also serves on the advisory board for Drexel University’s Center for Corporate Reputation Management

You may connect with Frank on Twitter at @FrankEliason.

Our academic peers and acclaimed keynote speakers will present research and new insights on the following tracks:

  • Experiential Learning

  • Technology and Distance Learning

  • Assessment of Student Learning
  • Leadership and Ethics

  • Collaborative Teaching and Learning
  • Communication and Writing

  • Student Engagement in the Learning Process

  • Student Academic Integrity

  • Best Practices in Business Education
  • 
Pedagogical Research and Intellectual Contributions to Teaching and Learning