Degree: Malvern MBA
Class Year: 2017
Position and Employer: Therapy Supervisor, Department of Physical Medicine and Rehabilitation, Mayo Clinic
Kristin Hall says that before entering Drexel LeBow’s MBA program in Malvern, she had never considered a career in business. She had undergraduate and master’s degrees in occupational therapy, with years spent working in acute care as part of a physical medicine and rehabilitation department.
Soon after changing jobs a few years ago, though, her new employer, one of Philadelphia’s largest healthcare providers, began a large-scale project exploring hospital relocation and therapy education. She recalls asking, “How does a big project like that work?” and soon set out to learn more about the business aspects of healthcare, including quality improvement and process improvement, that guide patients’ care.
That desire for knowledge brought her to pursue her MBA at LeBow’s Malvern campus while working full-time in occupational therapy. “Not every day was easy, but it was all feasible because of the people around me,” she said.
Hall found that many of her fellow students came from diverse backgrounds, both within the business world and outside of it. She formed strong friendships within the cohort. “We had people working in finance, marketing, healthcare management and hospitality,” she said. “There were two scientists with PhD’s.”
Partway through the program, Kristin applied for and accepted a job with Mayo Clinic, the world-renowned hospital in Rochester, Minnesota, and relocated there. The MBA program’s flexibility, both while working full-time in Pennsylvania and after her move to the Midwest, was a tremendous asset to her. “I moved on a Sunday,” she said, “and then on Tuesday night I Skyped in to class.”
Her new role at Mayo involved diving into a massive data collection operation and putting the skills from her MBA to use right away. “The program really put me on track to being involved in those decisions,” she said.
Now, she said, “I’m in my dream job. I’m combining my background in therapy with business from a process improvement and quality improvement standpoint.” Hall’s team has implemented an “embedded therapy” model in one unit of Mayo and will be expanding it to other hospital units later this year.
“We serve 17,000 ICU patients a year,” she said. “I have to pinch myself when I think that I get to be part of this and impact their outcomes every day.”