How Comcast Uses Deep Learning to Build Intelligent Products and Applications

Dave Monnerat (Senior Director AI Product) and Jan Neumann (Director, Technical Research & Development) will be describing how Comcast NBCUniversal uses GPU-powered machine learning to build intelligent products specifically focusing on the areas of smart home video analytics and virtual assistants for customer service. They will talk about how the team uses deep learning to alert customers of noteworthy events being observed by their smart home cameras, and how it helps Comcast to accurately understand the intent of our customers when they contact Comcast via virtual assistants. Furthermore, they will talk about how reinforcement learning is used to identify and best resolve customer concerns and how distributed multi-GPU clusters speed up training the models and enable inference at Comcast scale.