Hubert Rivera

As SVP, Sr. Contact Center Manager II at TD Bank, America’s Most Convenient Bank Hubert leads all aspects of the Day to Day Core Contact Center Operations for Retail Banking in Mount Laurel, NJ. He oversees the 500+ employee team in TD Bank’s only 24/7/365 Center.

Prior to joining TD Hubert spent ~6 years at JPMorgan Chase in various roles, which included Collection Strategy/Risk where he managed a $1.2B national portfolio of ~400 Vendors recovering ~$70MM in payments monthly. He led the Customer Experience initiatives for 7 Lines of Business at the Bank in the time he spent in Consumer Practices. Hubert was also the Head of the Multicultural Center of Excellence (COE) where he was an advocate for the Customer Experience initiatives of JPMorgan Chase’s Card Services Spanish speaking populations within the bank’s Product Marketing Group.

Before joining JPMorgan Chase he also spent 11+ years at the 3rd largest national non-profit Credit Counseling Agency where he led various organizations, including the Contact Center, Customer Support, Business Development, Industry Relations, Project Management, and Creative Services.

Hubert holds a BA, Organizational Management from Warner University and an MBA from the University of Maryland. A strong proponent of both the Employee and Customer Experience he acts on his passion of developing high performing teams. He is a champion for Diversity & Inclusion, Women in Leadership, Minorities in Leadership, and also supports environments of high levels of Autonomy, Purpose, and Authentic Leadership.