Experienced Help Desk Assistant with a demonstrated history of working in the higher education industry. Skilled in Event Planning, Marketing, Microsoft Powerpoint, Customer Service, Technical Support, and Microsoft Word. Strong information technology professional with a continuing education towards a Bachelor of Business Administration - BBA focused in Management Information Systems from Drexel University.
-Regularly observe and complete support tickets
-Answers phone calls in support of college department
-Loan equipment out and check them back in
-Often perform onsite tech support in classrooms or for patrons who walk-in