Srinivasan Swaminathan, PhD

Candid photo of Srinivasan Swaminathan

Srinivasan Swaminathan obtained his PhD from the University of Texas at Austin. His research interests are in the areas of Marketing Strategy and Sales Promotions. His research has appeared in the Journal of Marketing Research, Journal of Retailing, Journal of Advertising, Journal of International Business Studies, Journal of Advertising Research and MIT Sloan Management Review. He has made more than forty presentations at national conferences (AMA, ACR, AIB, and AMS) and his papers have won best track paper awards in the AMA and AIB conferences. You can see his research publications at scholar.google.com

Areas of Expertise

  • Marketing Strategy
  • Sales Promotions

Selected Works

Articles

Li, Chen, Swaminathan, Srinivasan, and Kim, Junhee, The Role of Marketing Channels in Consumers’ Promotional Point Redemption Decisions. Journal of Business Research (Mar 2021):

Kim, Junhee, and Swaminathan, Srinivasan, Time to say goodbye: The impact of anthropomorphism on selling price of used products. Journal of Business Research (Mar 2021):

Swaminathan, Srinivasan, Anderson, Rolph E., and Lei, Song, Building Loyalty in the E-Commerce: Impact of Business and Customer Characteristics. Journal of Marketing Channels (Aug 2019):

Swaminathan, Srinivasan, Ad Ratings When a Marketer Runs Two Commercial Messages in One Television Program Episode. Journal of Marketing Communications (Nov 2016):

Yang, Yi, Baburaj, Yamuna, Narayanan, V.K., and Swaminathan, Srinivasan, Team Mental Model Characteristics and Performance in a Simulation Experiment. Management Research Review (Apr 2017):

Lei, Song, Swaminathan, Srinivasan, and Anderson, Rolph E., Differences in Customers’ Online Service Satisfaction across Cultures: The Role of Thinking Style. Journal of Marketing Channels 22 (Jan 2015): 52-61.

Anderson, Rolph E., Swaminathan, Srinivasan, and Mehta, Rajiv, How to Drive Customer Satisfaction. MIT Sloan Management Review 54 (Jul 2013):

Swaminathan, Srinivasan, and Kent, Robert, Second by Second Analysis of Advertising Exposure in TV Pods: The Dynamics of Position, Length, and Timing. Journal of Advertising Research 53 (Feb 2013): 91-101.

Anderson, Rolph E., and Swaminathan, Srinivasan, Customer Satisfaction and Loyalty in e-Markets: A PLS Path Modeling Approach. Journal of Marketing Theroy and Practice 19 (May 2011): 219-233.

Swaminathan, Srinivasan, and Bawa, Kapil, Category-Specific Coupon Proneness: The Impact of Individual Characteristics and Category-Specific Variables. Journal of Retailing 81 (Sep 2005): 205-214.

Swaminathan, Srinivasan, and Kumar, V., The Different Faces of Coupon Elasticity. Journal of Retailing 81 (Jun 2005): 1-13.

Yim, Hong-kit “., Anderson, Rolph E., and Swaminathan, Srinivasan, Customer Relationship Management: Its Dimensions and Impact on Customer Outcomes. Journal of Personal Selling & Sales Management (Sep 2004):

Chapters

Swaminathan, Srinivasan, “SWOT analysis.” Encyclopedia of Marketing: Marketing Strategy, London: Wiley International, (Forthcoming)

Swaminathan, Srinivasan, Anderson, Rolph E., and Ponnavolu, Kishore, “Customer Satisfaction and Loyalty Marketing Scales.” Marketing Scales Handbook, Ed. Gordon Bruner. Mason, OH: South-Western Educational Publications, (2011):

Suri, Rajneesh, Swaminathan, Srinivasan, and Monroe, Kent B., “Price Communications in Online and Print Coupons: An Empirical Analysis.” Legends in Marketing: Kent B. Monroe, Ed. Jagdish N Sheth. USA: Sage, (2011):

Presented Research

Li, Chen, Swaminathan, Srinivasan, and Kim, Junhee, How Do Relationship Characteristics Affect Point Redemption Behavior in Coalition Loyalty Programs?, American Marketing Association Educators’ Conference: Virtual,

Swaminathan, Srinivasan, Where You Redeem Matters: How Markting Channels Influence Consumers Point Redemption Behavior in Loyalty Programs, Summer AMA: online, (Aug 2020):

Li, Chen, Kim, Junhee, and Swaminathan, Srinivasan, Where You Redeem Matters: How Marketing Channels Influence Consumers’ Point Redemption Behavior in Loyalty Programs, (Aug 2020):

Li, Chen, Swaminathan, Srinivasan, and Kim, Junhee, Intergrating Reference Price and Reservation Price: Pricing Strategy When Reservation Price is Not Static, ISMS Marketing Science: online, (Jun 2020):

Li, Chen, Kim, Junhee, Duke, Lawrence K., and Swaminathan, Srinivasan, The Impact of Customers Variety-Seeking Tendencies on Loyalty Points Redemption, American Marketing Association Educators’ Conference: San Diego, CA, (Feb 2020):

Li, Chen, Kim, Junhee, Duke, Lawrence K., and Swaminathan, Srinivasan, Variety Seeking and Loyalty Points Redemption Behavior, (Jan 2020):

Swaminathan, Srinivasan, Patnaik, Sandeep, and Nag, Rajiv, Marketing Doctrine in Public Sector Undertakings in an Emerging Market, AMA Summer Academic Conference: Chicago, IL, (Aug 2019):

Swaminathan, Srinivasan, Bhatt, Siddharth, and Suri, Rajneesh, Interdependence of Acquisition and Transaction Value, American Marketing Association Winter Educators’ Conference: Orlando, Fl, (Feb 2017):

Swaminathan, Srinivasan, and Aggarwal, Anubhav, Customer Relationship Management: Should Absence of Attitudinal Data Prevent Designing Effective Consumer Promotions, American Marketing Association: Winter Educators’ Conference 2015: San Antonio, TX, (Feb 2015):

Lei, Song, Anderson, Rolph E., and Swaminathan, Srinivasan, Decoding B2C E-Commerce: The Invisible Hand of Natiional Culture, The Association of Consumer Research: Vancouver, Canada, (Aug 2012):

Ramani, Girish, Saparito, Patrick, and Swaminathan, Srinivasan, Relational Trust and Firm Performance, Academy of Marketing Science: Portland, OR, (May 2010):

Proceedings

Song, Lei, Swaminathan, Srinivasan, and Anderson, Rolph E., Occurrence of Mixed Emotions in E-Commerce: A Cross National Examination, American Marketing Associaion Educators’ Conference, Las Vegas, Nevada (2013) Nov 2012.

Srivastava, Prashant, Swaminathan, Srinivasan, and Frankwick, Gary L., Radical Innovation, Technological Orientation, and New Product Development Performance, Academy of Marketing Science Mar 2014. (May 2014):

Song, Lei, Swaminathan, Srinivasan, Anderson, Rolph E., and Suri, Rajneesh, Satisfaction Toward Online Services in China and the US: The Impact of Confusian Versus Aristotelian Views, American Marketing Association Winter Marketing Educators’ Conference, Orlando, FL Feb 2014. (Feb 2014):

Song, Lei, Anderson, Rolph E., and Swaminathan, Srinivasan, Performance Discrepancy and Customer Outcomes in E-Markets: Impact of National Culture, American Marketing Association, Las Vegas Feb 2013. (Feb 2013):

Yim, Frederick Hong-kit, Swaminathan, Srinivasan, and Anderson, Rolph E., Psychological Empowerment: Impact on Salespeople and Customers,, Academy of Marketing Science, New Orleans Mar 2012. (Mar 2012):

Haak, Thijs Van Den, and Swaminathan, Srinivasan, Satisfaction and Loyalty in E-Commerce: The Moderating Role of Nationality, Academy of Marketing Science, New Orleans Mar 2012. (Mar 2012):

Education

BE Chemical Engineering - Annamalai University, India 1979
MBA Masters in Business Administration - Xavier Labor Relations Institute 1981
PhD Business Administration - The University of Texas at Austin 1994