Tim Lindemann is a former Fortune 100 senior executive valued for his progressive perspective on complex strategies that set the direction for critical business decisions.
He has driven change initiatives that have brought about transformational results across distributed environments. As a functional leader in two high-profile airline mergers, he became an expert in creating strategies, developing actions plans and delivering results with flawless execution. He successfully navigated difficult situations that required sophisticated people skills and decisive leadership skills to hold a diverse workforce accountable to specific tasks and deadlines in solving complex, multi-variate problems across a range of disciplines: operations, customer experience, and revenue management.
After a distinguished career at American Airlines, Tim co-founded Cactus Consulting Group, a startup boutique firm of senior-level executive experts serving the travel and hospitality industries. Previously at American Airlines he served as Vice President of Customer Experience for Global Reservations & Customer Planning. In this role, he was recognized for successful merger integration and top divisional performance with the global reservations operations, a 10,000-person organization comprised of a union and non-union workforce. He also interfaced with the Board of Directors regarding audits, annual risk assessment and mitigation reporting, legislation reviews, data privacy policies and employee engagement.
Prior to the merger with American Airlines, Tim held various customer-focused leadership roles at US Airways including Vice President of Customer Experience for Contact Centers. He attributes his success to starting as a frontline customer service agent with America West Airlines in addition to his continued education, participation in two mergers, and mentorship by exceptional leaders throughout his career. He was repeatedly tapped for turnaround efforts and exceeded expected outcomes.
Tim earned an MBA in Economics from Arizona State University and a BS in Finance from the University of Wisconsin. He is an affiliate member of the Greater Phoenix Economic Council and serves as an Executive Mentor for the full-time MBA Program at Arizona State University. Tim is pursuing a Certificate in Director Education from the Center for Corporate Governance at Drexel University in Philadelphia.