Over the summer, Adobe required the university to move from a serial number-based licensing structure for Acrobat DC (previously Acrobat Professional) to an account-based model. This change initially rolled out as opt-in, but over the last week has become a forced change for all Acrobat DC installations. If you currently have Acrobat DC installed on your Drexel owned computer, you will now need to sign in to the application using your Drexel credentials. If you do not sign in, Acrobat will still open PDFs, but you will no longer be able to use the professional functions you once had.
To provision your new Acrobat DC license and restore all professional functions, follow the instructions below:
- Launch Adobe Acrobat DC.
- You should be prompted to sign in. If not, use the Sign In button in the top right corner.
- Enter your primary email address (ex. email@example.com) in the field provided and select Continue.
- If prompted, select Company or School Account.
- Sign in to Drexel Connect using your Drexel credentials.
- NOTE: This will present you with a Multi-Factor Authentication (MFA) challenge, so have your phone close by.
If you have any difficulty signing in to the new version of Acrobat DC, please contact the LeBow Tech help desk at firstname.lastname@example.org.