Joseph Matteo

I am a strategic operations and customer experience leader with over 17 years of experience driving enterprise transformation across digital, field, and service delivery environments. I currently serve as Head of Customer and Service Provider Experience at Transformco, where I lead customer experience and third-party service operations for a Nationwide in-home services business.

My work sits at the intersection of customer experience, technology, and operations—designing and scaling service models that improve performance, transparency, and financial outcomes. Prior to Transformco, I spent the majority of my career at Comcast, including serving as Vice President of Customer Experience Strategy & Operations. In that role, I led cross-functional initiatives impacting more than 30 million customers, aligning engineering, network operations, and field teams to improve service reliability, strengthen customer trust, and embed customer-centric metrics into executive governance. My approach is to deliver value by 1) having a “builder” mindset, 2) driving enterprise scale execution, 3) being a trusted advisor to senior leadership, and 4) acting as an AI-enabled operator.

I began my career in technology advisory and audit at PwC and Comcast (respectively) which shaped my foundation in risk and operational governance. I earned my Bachelor of Science in Information Systems from Drexel University (Class of 2008).