Drexel Disruptor Exchange: Leadership in Uncertain Times — Transforming Customer Experience and Driving Value with AI at Scale

The Drexel Disruptor Exchange presents: Leadership in Uncertain Times — Transforming Customer Experience and Driving Value with AI at Scale

Artificial intelligence is rapidly reshaping how organizations operate, compete and create value. As part of the inaugural Drexel Disruptor Exchange, join fellow alumni, business leaders and industry professionals for an engaging conversation on the opportunities, challenges and realities of AI-enabled transformation. This special event will explore how organizations are moving beyond experimentation and integrating AI into strategy, operations and decision-making.

Featured speaker Sanjay Jethva, vice president of AI Product Marketing at SAP, brings a unique perspective from the front lines of technological innovation. Drawing on leadership experience at SAP, where he leads the go-to-market strategy for the firm’s AI assistant, Joule, as well as past experience at Meta and Microsoft, Jethva will share insights into the evolving role of AI in business, the factors driving successful adoption and what leaders must consider as they navigate transformation in an increasingly AI-driven world.

You’ll gain practical perspectives on emerging AI trends, business applications, organizational readiness and the leadership mindset required to unlock meaningful impact. Key topics include:

• Leadership shifts (to orchestrating outcomes). Intelligent agents increasingly perform coordination and routine activities, allowing leaders to focus on customer value, innovation and strategic decisions.
• Trust becomes a competitive advantage. Customers are willing to scale AI, but only when governance, transparency and accountability are embedded in the operating model. AI governance has become a business leadership issue, not just an IT concern.
• People remain the differentiator. Successful organizations will combine human expertise with AI fluency. The winning leadership challenge is creating a workforce that is not simply AI-enabled, but AI-empowered.

Whether you are exploring AI’s potential, actively leading digital initiatives or simply seeking to better understand the disruption shaping every industry, this session will provide valuable insights and actionable takeaways.

Following the presentation, you’re invited to continue the conversation during a networking reception with members of the Drexel LeBow community.

Registration is required and space is limited.

Reserve your seat and join us for an evening of learning, connection and forward-thinking dialogue.

About The Drexel Disruptor Exchange

The Drexel Disruptor Exchange is a dynamic, lifelong learning event series designed to bring Drexel University alumni, industry leaders and business innovators together for thought-provoking conversations on the forces reshaping organizations, industries and society. Through a blend of in-person and virtual talks, panel discussions and interactive exchanges, the series explores emerging trends and disruptive ideas across technology, AI, leadership, strategy, entrepreneurship and beyond.

Powered by Drexel Executive DBA alumni and supported by the George and Lois Krall Center for Corporate and Executive Education at Drexel’s LeBow College of Business, the Drexel Disruptor Exchange connects academic rigor with real-world insight, creating a forum where forward-thinking professionals can share perspectives, challenge conventional thinking and discover actionable ideas for navigating a rapidly changing business landscape. Whether attending to learn, network or contribute to the conversation, participants will gain valuable insights into the opportunities and challenges defining the future of business.