Some Drexel faculty members have begun utilizing a security feature within Zoom that restricts access to Zoom meetings to only members of the Drexel community. When this feature is engaged, to join a meeting, you must be signed in to the Zoom application installed on your computer with your official Drexel licensed Zoom account. If you have not signed in to the Zoom app with the correct account, you will be prompted to do so when attempting to access a class meeting where the security feature has been enabled.
Additionally, if you signed up for a Zoom account on the https://zoom.us website using your Drexel email account, the security feature will allow you to enter the meeting, however, you will show us as a (Guest).
Follow the steps below to ensure you are properly signed in to the Zoom app so that you can attend classes without incident.
Verifying the Current Signed In Account
- Launch the Zoom app.
- Windows 10 - Windows Start menu -> Zoom -> Zoom Workspace
- macOS - Applications -> Zoom Workspace
- Pull down the profile picture menu in the upper right corner.
- Hover over your account.
- If you see Plans and billing in the dropdown menu, you are signed in with a free account.
- If you do not see Plans and billing in the dropdown menu, you are signed in with your Drexel account.
Step 1 - Signing Out of Zoom
To begin using your official Drexel Zoom license, you must first sign out of the Zoom app and the Zoom website to ensure you are able to sign in with the correct account.
Sign Out of the Zoom App
- Launch the Zoom app.
- Windows 10 - Windows Start menu -> Zoom -> Zoom Workspace
- macOS - Applications -> Zoom Workspace
- Pull down the profile picture menu in the upper right corner.
- Select Sign Out.
Sign Out of the Zoom Website
- Browse to https://zoom.us.
- If you are prompted to sign in, proceed to Step 2 - Activate Your Official Drexel Zoom License. If not, select My Account in the upper right corner.
- Pull down the profile picture menu next to HOST A MEETING in the upper right corner.
- Select SIGN OUT.
Step 2 - Activate Your Official Drexel Zoom License
- Browse to https://drexel.zoom.us.
- Select Sign In Standard.
- Sign in to Drexel Connect with your Drexel credentials.
Step 3 - Sign In to the Zoom App
- Launch the Zoom app.
- Windows 10 - Windows Start menu -> Zoom -> Zoom Workspace
- macOS - Applications -> Zoom Workspace
- Select Sign In.
- Select SSO at the bottom of the window under or sign in with.
- If prompted to Search company domain using your company email address, select I know the company domain to the left of the Continue button. If you do not receive this prompt, move to step 5.
- When prompted to Sign In with SSO, enter drexel for the company name and select Continue.
- You will be redirected to the Drexel Zoom website. Sign in using your Drexel credentials.
- Select Launch Zoom.
- When prompted by your web browser, open the Zoom app (either by selecting Open or Accept depending on your browser).